All sales are final!
No returns or exchanges
Order processing time
Orders will be ready to ship out within 2-4 business days, excluding holidays and weekends.
Shipping
Please allow 3-7 business days to receive your order. Delivery time frames are estimates only and is not guaranteed. Sundays and holidays should not be counted into the delivery time.
Please note that we are unable to modify the delivery address once you've placed your order.
Kokolux22 LLC is not responsible for undeliverable addresses or incorrect information for all shipment. Additional charges may apply for any products that have to be reshipped due to lost packages returned.
TRACKING
When your order is ready to be shipped, you will receive a shipment confirmation email.
The email will contain your order and tracking information. To track the order, click on the tracking number that is provided to you at the bottom of your email.
REFUND
Absolutely no refund or exchanges unless the mistake was done by KokoLux22.
If there is any issues, please email us at [email protected]. We want you to feel confident when ordering with us.
The guarantee does not cover products that have been opened or used.
Please note that the customer is solely responsible for paying for their own shipping costs for returning item(s). Shipping cost are non-refundable. You may use the carrier of your choice, but we strongly recommend using a traceable and insured form of delivery.
Kokolux22 LLC cannot be responsible for packages lost in transit without proof of tracking.